'Hily, I have a problem'

    Before using the app
    How to find someone?

    Find potential matches in Finder. Set your preferences, swipe down to pass, and double-tap to like. Want to stand out? Send a Major Crush! Once it’s mutual, you’ll get a match either in Finder or later in the Events tab.

    How to start a chat (if they are so beautiful I’m speechless)?

    To chat, you need a match or send a Major Crush so you can send the first message. Want a match? Just make your profile pop—add photos, a cool bio, and fill in your info. Then head to Finder, set your preferences, and swipe: double-tap to like, pull down to pass. If they like you back, the chat opens, and you’re good to go!

    How real are people on Hily?

    Hily uses multiple verification tools to keep things safe and ensure only real users get in. Look for the “Verified” badge to know you’re chatting with real people. And don’t forget to verify yourself too!

    Is Hily free?

    Hily is free to download and use—you can check profiles, match, chat, go live, and more without paying a cent. Try a free trial or go Premium if you want. After your subscription ends, you can still use the app for free and even score free premium features in Daily Roulette if you log in regularly.

    While using the app
    What is Hily Premium and how can I subscribe?

    Hily Premium gives you a chance to boost your profile, unlock hidden features, and increase your chances of getting a lot of likes. Ready to upgrade? Open Hily, and tap the feature you’re interested in. You can also go into the Premium Store on your profile.

    How can I reach Live Support? Are they real humans?

    You can find us via email support@hily.com or message us through the Hily app. Since we are real humans, please be patient. It may take some time to read your message and respond. But we always offer excellent service in a timely manner.

    How to change location if I’m traveling?

    We change location based on the geodata you share with us. Whenever you change location, we’ll show you people in  your area. With Global Search, you can see people all around the world.

    Why was my photo rejected or declined?

    We check photos as part of our Community rules. We have to reject images that don’t show your face, are low quality, show offensive behavior, or promote things that are against our TOS. If we have declined your photo, that does not reflect on you as a person. Simply try with another image!

    Why do I have no matches?

    The best advice is to be yourself. Show who you authentically are, not an image you think others will like. Remember that dating is meant to be a fun process. It isn’t just about the end result. Share your vulnerabilities (and your quirks 😜). Be your genuine self and you will make genuine connections!

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