FAQ

Hily is a dating app to date as you are. Looking for deep commitment? Something casual? New friends? Anything in between? Hily dating app is here to help you find it. Just download the Hily app, make your profile with pics and info about yourself, set what and who you’re looking for, and you’re good to go.

Just some basic stuff, like all the dating apps out there: be legit, be 18+, be nice. If you’re here wondering “Is Hily fake?”—it isn’t, and our moderators are always on the lookout for any bad actors trying to scam daters. Overall, if you’re an adult using your real photos and treating people with respect, you’re good in our books. For anything more specific, you can find our full community rules here

Yep! You can download the Hily app for free on Google Play or App Store. With the free version, you can make a nice profile, browse other profiles on finder, match and chat with people. The Hily dating app also has premium perks like unlimited likes, improved filters and seeing who already liked you. Try the free version first, then upgrade if you want more.

Yes! With 41M+ downloads overall and 1.5B+ likes sent every year, Hily dating app is legit. Like all dating apps, sometimes we get bad apples. But our automated systems and human support agents are always working to catch them, ban them and keep our daters safe from them.

Super easy. If you have an iPhone, go to the App Store and search “Hily dating app” or use this link. Android users can find it on Google Play Store or use this link. Just hit Download and you’re good to go. The Hily app is free to download and works on most phones.

Again, super easy. When you download the Hily app, you’ll have a simple walkthrough. Just sign up with your phone number or connect through Facebook, Snapchat or Apple ID. Fill in your profile and preferences step by step, then add some pics: your face, you doing something you love, you know the drill. And done! Takes about 5 minutes. The more you add to your Hily dating profile, the better your matches will be. And if you’re wondering, “Can people add fake pics?” and “Is Hily scam,” we have a photo verification process in place. Besides, our moderators are always watching for any bad actors.

Keep it real! The first thing people will see is your pics, so pick some nice ones. Use clear and recent photos of yourself without heavy filters or editing. Mix it up with selfies and full-body shots. Then, your profile content matters (that is, if you’re after genuine connection). Write a bio that shows your personality and gives your potential matches something to talk to you about. Or just make a list of things you’re into. That works, too. And be honest about what you’re looking for! The Hily app shows genuine profiles to more people, so being authentic gets you better matches. And, of course, don’t pretend to be someone you’re not, but that’s a given. Hily is a legit dating app and any scammers found get banned.

Well, there are so many! Of course, all Hily users can browse profiles in Finder, use basic profile filters, send likes and chat with their matches. That’s pretty straightforward. The Hily app also has a paid premium subscription (Hily Premium+) and consumable perks you can buy. If you don’t want to pay, you can just keep using Hily for free. But there’s a lot of cool paid features, like sending someone a note before you match to grab their attention, or seeing who already liked you to maximize your chances. If we got you interested, read more about Premium+ features here.

Generally, all our fees are non-refundable. For accidental purchases or tech issues, you can contact your app store or Hily support. If you want to try out Hily app’s paid features but don’t want to commit yet (understandable), you can get consumable bundles of specific perks. All the transactions are secure and processed through official channels, so if you’re here to ask, “Is Hily legit or do you just want my money?” the answer is, everything’s legit. Need to cancel your subscription? Hily Profile > Settings > FAQ > Hily Premium > Premium Billing > “How to cancel my subscription?” Remember: Deleting the app or your account doesn’t cancel your subscription. Need any more help? Read more about purchases and billing here or email support@hily.com.

Are people on Hily real? Or is Hily fake? Let’s be clear: Hily is a legit dating app run by a real company. But like any dating app, scammers try to sneak in.

Here’s how we make sure people on Hily are real daters:

• Verification badges: Get verified with a quick photo check to prove you’re real
• AI detection: Tech that spots and removes fake profiles and scammers automatically
• Real moderators: The Hily team watches the platform 24/7

And to help us keep you safe, watch out for these red flags:

• Anyone asking for money
• Perfect photos but weird messages
• Trying to move you off the Hily app immediately
• Dramatic stories asking for help
• Random links to other sites

Bottom line: Is Hily safe from fraud? No app is 100% scam-proof, but Hily works hard to keep things legit. Most people on Hily are real singles trying to meet someone. Just like you!

Despite our best efforts, this can happen sometimes. But if you’re wondering: “Are all profiles bots?” “Is Hily scam?” “Is Hily fake?”—we’re here to tell you, definitely not. We’re always working to stop bad actors, and if you spot one, you can help.

See something sketchy on Hily? Report right away. Tap the three dots on any profile, hit “Report,” pick the reason (fake profile, scam, creepy behavior) and add details. The Hily team checks every report quickly and takes action. Depending on the violation, users may receive warnings, temporary suspensions or permanent bans. Serious cases involving illegal activity are reported to authorities.

At Hily, we take your safety seriously. We have Verification badges to make sure people are who they say they are. Our automated systems detect any suspicious behavior, and our human support is available 24/7 to resolve any issues.

Hily dating app also has a built-in feature called Consent Guard that protects you from unwanted sexual messages and photos. Both people need to agree before sharing any sexual content. No more cyberflashing. You’re in control.

Enjoy dating with the Hily app knowing that we’ve always got your back.

Got reported for something you didn’t do? Got banned by mistake? You can appeal through Hily support. Go to the app or email support@hily.com, explain what happened, and the Hily dating app team will review your case. Real accounts get restored when there’s been an error.

Hily Customer Support is available 24/7 and you can reach them at support@hily.com.

Our support team helps with account issues, tech problems, billing questions, safety stuff, how to use the Hily dating app and more.

Some examples of what you can ask about:

• Getting verified
• Managing subscriptions
• Fixing app glitches
• Privacy and safety questions
• Reporting fake profiles or scams
• Understanding Hily app features
• Match and messaging help

The Hily dating app is here to help you have a good, safe experience meeting new people. Enjoy yourself and date as you are!